Procedure of Filling Complaint

  • 1. WHO CAN FILE A COMPLAINT?
    • A Consumer
    • Any registered Voluntary Consumer Organization.
    • The Central or State Government.
    • One or more consumers on behalf of numerous consumers who are having the same interest.
  • 2.WHO IS A CONSUMER?
    • Any person who buys any goods hires any service for a consideration which has been paid or promised or partly paid and partly promised or under any system of deferred payment, comes within the definition of consumer
    • A person will not be with in the definition of consumer if he purchases goods for commercial purpose or for resale. However if he purchases goods for the purpose of earning his livelihood by means of self employment; he will be a consumer.
  • 3.WHEN A COMPLAINT CAN BE FILED?

    A complaint can be filed in writing if: -

    • Consumer has suffered loss or damage as a result of any unfair Trade Practice.
    • The goods purchased suffer from any defect.
    • The trader has charged a price in excess of the price displayed or fixed by any law for the time being in force
    • The goods hazardous to life and safety are being offered for sale to public.
    • The services hired or availed of, suffer from any deficiency.
  • 4. WHERE A COMPLAINT CAN BE FILED?
    • up to Rs. 20.00 Lakhs - District Forum.
    • more than Rs. 20.00 Lakhs and up to Rs. 1 Crore - State Commission.
    • more than Rs. 1 Crore - National Commission.

The complaint may contain information as per model form shown below.

The complaint/reply should be supported with affidavit of party and witnesses, if any.